WHEN WILL MY ORDER ARRIVE? (U.S ORDERS)

Our items ship from the U.S. Our standard processing time is 3-5 business days. However, processing times vary by product so please refer to our processing times information for detailed times. After processing typically orders arrive within 3-5 business days after being shipped. 

(Processing time + Shipping= Delivery date ) 

 

 

PROCESSING TIMES: ( POSSIBLE DELAYS CAN OCCUR DURING HOLIDAY SEASONS)

 

• MUGS: (3-5 BUSINESS DAYS) 

• BLANKETS: ( 5-7 BUSINESS DAYS)

• DOOR MATS: ( 5-7 BUSINESS DAYS)

• CANDLES: ( 2-5 BUSINESS DAYS) 

• BAGS: (3-5 BUSINESS DAYS)

• WINE, PINT, AND SHOT GLASSES: (5-7 BUSINESS DAYS) 1-2 DAY DELAY DURING PEAK HOLIDAY SEASONS.

• JEWELRY: (2-4 BUSINESS DAYS)

• APPAREL : (3-5 BUSINESS DAYS) 

• STUFFED ANIMALS : (3-5 BUSINESS DAYS) 

 

NOTICE: ITEMS IN YOUR ORDER CAN OR MIGHT SHIP SEPARATELY DUE TO DIFFERENT METHODS OF PACKAGING REQUIRED TO ENSURE YOUR ORDER IS NOT DAMAGED DURING TRANSIT. PAPER PRODUCTS SUCH AS GREETING CARDS AND STICKERS WILL ALWAYS SHIP IN SEPARATE PACKAGES. YOU WILL RECEIVE A SEPARATE SHIPPING EMAIL FOR EACH ITEM.

 Risk of Loss: Except as otherwise noted, once With Love From Leona LLC (the seller) has handed off your order to the carrier for delivery, the risk of loss and title of the products purchased passes to you (the buyer)

CAN I CANCEL MY ORDER?

Orders cannot be cancelled once the order is placed as they immediately go into our printing department for processing.  We can however update your address or apply a discount code. Orders for any additional items can only be canceled one (1) hour from the time of purchase by sending us an email at shop@withlovefromleona.com

We cannot change the address of an order once the order has been shipped. 

  

 RETURN TO SENDER/ INVALID ADDRESS

If you provided a wrong address at the time of order you may contact us ASAP. We can only make address changes within one hour of when the order is place. In the event that the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Refusal to pay for re-shipping fees, will result in a 50% restocking fee. Returns on holiday items will not be processed

Items held at the post office: it’s the customers responsibility to contact the post office and schedule re-delivery if a package is being held. With Love From Leona is not responsible for doing this. If a package is return due to not being picked up, it will be considered a return to sender and a re-shipping fee must be paid in order for the package to be sent out. Refusal to pay any reshipping fee will result in a partial refund. 

 

  

ITEMS LOST IN TRANSIT

IT LOOKS LIKE MY CREDIT CARD WAS CHARGED TWICE. WHY?
What you may be seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorization. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.

ORDER ACCEPTANCE POLICY
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.